Privacy Policy

Who we are

Total Plumbing & Heating provides plumbing and heating services from Yateley, Hampshire. For privacy questions contact joshtotalplumbing@gmail.com or call 07712 276 645.

What we collect

When you call, message, email or use our contact form we may collect your name, phone number, email, address or postcode, and details about the job. We may collect basic technical data (such as IP address and browser type) through standard analytics where enabled.

How we use it

• To respond to enquiries and provide quotes
• To deliver plumbing and heating work you book with us
• To send annual service reminders if you opt in
• To comply with legal and regulatory obligations

Lawful basis

We process personal data on the basis of contract (when you are a customer), legitimate interests (to run our business safely and efficiently), and consent where required (for example optional marketing messages).

Sharing and retention

We use trusted processors (for example email and scheduling tools) only as needed to operate the business. We do not sell your data. We retain records for as long as needed for the job, warranty, tax and applicable law.

Your rights

Under UK GDPR you may request access, correction, erasure, restriction, or portability of your data, and object to certain processing. Contact joshtotalplumbing@gmail.com. You may also complain to the ICO.